• Programming Ecosystem: Python, SQL, PL/SQL, HTML, Java, R
• BI & Data Platforms: DBeaver, Elasticsearch, Postman, Salesforce, Confluence, Jira, AWS QuickSight
• Analytics & Visualization: Tableau, Power BI, Lucidchart, KPI Testing, Matplotlib, Pandas, NumPy
• Data Governance & Security: Role-Based Access Control, Vulnerability Management, Data Privacy, Risk Assessment
• Project Management: Agile Scrum, Project Coordination, Cross-Functional BI Collaboration, SDLC, Root Cause Analysis

Master’s in Information Technology and Analytics (MITA)

Present

Rutgers University, Newark, NJ

Bachelor of Science (Computer Science)

2022

Eastern Connecticut State University, Willimantic, CT

Data Analyst and Designer (Part-time)

Rutgers OISS, Newark, NJ (February 2025 – Present)

• Created Tableau dashboards and SQL reports to support institutional reporting and trend analysis.
• Improved website UX/UI, increasing student engagement through responsive design enhancements.
• Provided validated datasets and reports to support internal research publications and external compliance reporting.
• Analyzed campaign performance using SQL and Tableau to deliver actionable insights that supported data-driven decisions across digital marketing efforts.
• Partnered with multiple departments to translate business requirements into effective data visualizations.

Business Data Analyst

Verizon Wireless, Piscataway, NJ (September 2022 – December 2024)

• Managed SDLC of two main Verizon domains (DMAT and TRACE).
• Designed and automated end-to-end data pipelines using Python and SQL Server for real-time Tableau dashboards.
• Built predictive SLA and capacity models, reducing incident resolution times by 20%.
• Conducted time-series analyses using Power BI and Salesforce data to detect outage trends.
• Created metadata dictionaries and schema documentation for audit readiness.
• Delivered story-driven presentations of KPIs and insights to senior stakeholders.
• Collaborated across engineering, QA, and support teams via Agile workflows (Jira, Confluence).

Business Intelligence Analyst

Bee and Thistle INN, Old Lyme, CT (February 2019 – February 2022)

• Automated reporting workflows across procurement and payroll, reducing manual effort by 40%.
• Mapped and analyzed business processes, identifying bottlenecks and recommending improvements with KPI dashboards.
• Created ad-hoc reports and executive dashboards to support strategic planning and financial forecasting.

Marketing Research Intern

AT&T, Waterford, CT (June 2021 – August 2021)

• Assisted in conducting market research to identify trends and consumer preferences in telecom.
• Contributed to marketing analytics projects, informing strategy and execution.
• Analyzed customer segmentation and campaign effectiveness using Excel.

Customer Insights Analyst

Serco Global, Gurugram, India (March 2015 – August 2016)

• Conducted cohort and churn analyses to support CRM optimization, improving retention metrics.
• Built Tableau visual reports combining external market data with internal metrics.
• Produced timely ad-hoc SQL and Excel analytics for cross-functional teams.